⚠️ Please ensure that you provide the correct serial number so we can assist you promptly.
If you’ve contacted us via email at
support@paytvmart.com, kindly check your Spam or Junk folder for a response, especially if you haven’t seen a reply in your inbox.
In cases where an incorrect serial number was submitted, there’s a high chance we reached out requesting the correct details — so be sure to check your Spam folder for that as well.
Note: The correct serial number is not the one found underneath your decoder.
You can find the correct serial number:
- On-screen, in the dialogue box that appears with the message “No video – scrambled channel”, or
- By going to Menu > Settings > About STB on your decoder.
Please ensure you provide this specific number when reaching out for support.